Data & Privacy

Krikey App Privacy Policy

Your privacy matters to us. This page explains exactly what personal data krikey app collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no surprises.

Last Updated: 1 January 2025 Applies to All Krikey App Users
256-bit SSL Encryption on all data
Zero Data Sales Never sold to third parties
Minimal Collection Only what's necessary
Your Rights Access, edit, delete anytime

How Krikey App Handles Your Data

Six core principles that define how krikey app collects, protects, and respects your personal information every single day.

Minimal Data Collection

Krikey app only collects the personal data that is strictly necessary to create your account, verify your identity, process payments, and keep the platform secure. We do not collect data for the sake of it.

Bank-Grade Encryption

All data transmitted between your device and the krikey app platform is protected by 256-bit SSL encryption — the same standard used by banks. Your login credentials and payment details are never sent in plain text.

No Third-Party Data Sales

Krikey app will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we treat it that way.

Full User Control

You can request access to your data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time by contacting krikey app support. We process all such requests promptly.

Transparent Cookie Use

Krikey app uses cookies only to keep you logged in, remember your preferences, and improve platform performance. We do not use tracking cookies to follow you across other websites.

Breach Notification

In the unlikely event of a data breach that affects your personal information, krikey app will notify you by email within 72 hours of becoming aware of the incident, in line with best-practice data protection standards.

Plain English Summary: Krikey app collects only what it needs to run your account and keep things secure. We never sell your data. You can ask us to show you, fix, or delete your data at any time. This policy explains the full details.

01 Who We Are

Krikey App ("krikey app", "we", "us", "our") operates the online gaming platform available at krikey-app.net and through the krikey app mobile application. We are the data controller responsible for the personal information you provide when you register, play, or interact with the krikey app platform in any way.

This Privacy Policy applies to all users of the krikey app platform, including registered account holders, visitors to the krikey app website, and anyone who contacts krikey app support. By using the krikey app platform, you agree to the collection and use of your personal data as described in this policy.

If you have any questions about how krikey app handles your personal data, you can reach our data protection team at any time using the contact details at the bottom of this page.

02 Data We Collect

Krikey app collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers. Here is a breakdown of what we collect and why:

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, national ID number Account registration and age/identity verification
Contact Data Mobile number, email address Account communication, support, and security alerts
Financial Data bKash/Nagad/Rocket account number, transaction history Processing deposits, withdrawals, and fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, and performance
Usage Data Games played, session duration, betting history Responsible gaming monitoring and platform improvement
Communication Data Support chat logs, email correspondence Resolving disputes and improving support quality

Krikey app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03 How We Use Your Data

Krikey app uses your personal data only for the purposes for which it was collected. We do not use your data in ways that would surprise you or that you would not reasonably expect. The main ways we use your data are:

  • Account Management: To create, maintain, and secure your krikey app account, including verifying your identity and age before enabling real-money play.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Platform Security: To detect and prevent fraud, money laundering, cheating, and other prohibited activities on the krikey app platform.
  • Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, so that krikey app can offer appropriate support tools.
  • Customer Support: To respond to your queries, resolve disputes, and improve the quality of krikey app's support service.
  • Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Platform Improvement: To analyse usage patterns and improve the krikey app platform, games, and user experience over time.
  • Marketing Communications: To send you relevant promotions and offers from krikey app, but only if you have opted in to receive them. You can opt out at any time.

Krikey app will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

04 Legal Basis for Processing

Krikey app processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract Performance: Processing is necessary to fulfil our obligations to you under the krikey app Terms and Conditions — for example, processing your deposits and withdrawals.
  • Legal Obligation: Processing is required to comply with applicable laws — for example, KYC and AML verification requirements.
  • Legitimate Interests: Processing is necessary for krikey app's legitimate business interests — for example, fraud prevention and platform security — provided those interests are not overridden by your rights.
  • Consent: For certain processing activities, such as sending marketing communications, krikey app will ask for your explicit consent. You can withdraw this consent at any time.

05 Data Sharing

Krikey app does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment Providers: We share financial data with bKash, Nagad, and Rocket solely to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
  • Identity Verification Services: We may share identity data with third-party KYC verification providers to confirm your age and identity as required by law.
  • Fraud Prevention Services: We may share technical and usage data with fraud detection services to protect the krikey app platform and its users.
  • Legal Authorities: We may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of krikey app or its users.
  • Business Transfers: In the event of a merger, acquisition, or sale of krikey app, your data may be transferred to the new owner, subject to the same privacy protections described in this policy.

All third parties with whom krikey app shares your data are required to handle it securely and in accordance with applicable data protection laws. We do not permit them to use your data for their own marketing purposes.

06 Cookies & Tracking

Krikey app uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the krikey app website or use the krikey app mobile application.

  • Essential Cookies: Required for the krikey app platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
  • Preference Cookies: Remember your settings and preferences on krikey app, such as your preferred language and display options.
  • Analytics Cookies: Help krikey app understand how users interact with the platform so we can improve it. These cookies collect anonymised, aggregated data only.

Krikey app does not use advertising cookies or cross-site tracking cookies. You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the krikey app platform.

07 Data Retention

Krikey app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

  • Account Data: Retained for the duration of your krikey app account, plus five years after account closure to comply with legal and regulatory requirements.
  • Transaction Records: Retained for seven years from the date of the transaction, as required by financial regulations.
  • Support Communications: Retained for two years from the date of the last interaction, to assist with any follow-up queries or disputes.
  • Technical and Usage Data: Retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer needed, krikey app will securely delete or anonymise it so that it can no longer be linked back to you.

08 Data Security

Krikey app takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data in transit between your device and the krikey app platform.
  • Encryption of sensitive data at rest, including payment details and identity documents.
  • Strict access controls ensuring that only authorised krikey app staff can access personal data, and only on a need-to-know basis.
  • Regular security audits and penetration testing of the krikey app platform.
  • Two-factor authentication (2FA) available for all krikey app accounts.
  • Automated monitoring systems that detect and alert on suspicious account activity in real time.

While krikey app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and enable 2FA on your krikey app account.

09 Your Rights

As a krikey app user, you have the following rights in relation to your personal data. You can exercise any of these rights at any time by contacting krikey app support:

Right of Access

Request a copy of all personal data krikey app holds about you.

Right to Rectification

Ask krikey app to correct any inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Restriction

Ask krikey app to limit how your data is processed in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to krikey app processing your data for marketing or legitimate interest purposes.

Krikey app will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The krikey app platform is strictly for adults aged 18 and over. Krikey app does not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data, we will immediately suspend the account, delete the data, and return any deposits to the original payment method.

If you believe that a minor has registered on krikey app, please contact our support team immediately at [email protected] so that we can take prompt action.

11 Updates to This Policy

Krikey app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered krikey app users by email or via an in-app notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how krikey app is protecting your personal data. Your continued use of the krikey app platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way krikey app handles your personal data, please get in touch with our data protection team:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the krikey app mobile app and website.
  • Response Time: We aim to respond to all privacy-related queries within 24 hours, and to formal data rights requests within 30 days.

For questions about your account, payments, or games, visit the FAQ page or start a live chat directly in the krikey app. Our support team is available around the clock in both Bengali and English.

Your Data Is Safe With Us

Play with Confidence on Krikey App

Now that you know how krikey app protects your privacy, you can play with complete peace of mind. Register in under three minutes and make your first deposit with bKash or Nagad right away.

256-bit SSL Encryption Zero Data Sales 24/7 Support Full User Control