Krikey App Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Krikey App platform, including the krikey app website, mobile applications, games, and all related services (collectively, the "Platform"). By accessing or using any part of the krikey app Platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them.

If you are using krikey app on behalf of another person, you represent that you have the authority to bind that person to these Terms. Krikey App reserves the right to update or modify these Terms at any time. Continued use of the Platform after any such changes constitutes your acceptance of the revised Terms.

These Terms should be read alongside the Krikey App Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and krikey app.

02 Eligibility

To register and use a krikey app account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be a natural person — corporate entities may not register accounts on krikey app.
• You must not be a resident of a jurisdiction where online gaming is prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a krikey app employee or contractor.
• You must not have been previously excluded or banned from the krikey app Platform.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

Krikey App reserves the right to request identity verification documents at any time to confirm that you meet these eligibility requirements. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

03 Account Registration

Each person may hold only one krikey app account. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in the suspension of all associated accounts.

When registering on krikey app, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. You are responsible for keeping this information up to date.

• Your krikey app username and password are personal to you and must not be shared with any other person.
• You are responsible for all activity that occurs under your krikey app account.
• If you suspect that your account has been accessed without your authorisation, you must notify krikey app support immediately.
• Krikey App will never ask for your password via email, chat, or any other channel.

Krikey App reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason.

04 Deposits & Withdrawals

Krikey App supports deposits and withdrawals via bKash, Nagad, and Rocket. All payment methods used on your krikey app account must be registered in your own name. Payments from third-party accounts — including accounts belonging to family members — are not permitted.

Deposits on krikey app are typically reflected in your account balance within a few minutes of the transaction being confirmed by the payment provider. Krikey App does not charge fees on deposits, though your payment provider may apply their own charges.

• The minimum deposit on krikey app is ৳5.
• Withdrawal requests are processed within 24 hours on business days.
• Withdrawals will be returned to the same payment method used for the original deposit wherever possible.
• Krikey App may request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Funds in your krikey app account do not earn interest.

Krikey App reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms. In such cases, krikey app will notify you and may request additional documentation.

05 Bonuses & Promotions

Krikey App offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are communicated at the time the offer is made. These terms include, but are not limited to, wagering requirements, minimum deposit amounts, eligible games, and expiry dates.

• Bonuses cannot be withdrawn until the applicable wagering requirements have been met in full.
• Krikey App reserves the right to withdraw any bonus offer at any time before it has been claimed.
• Only one bonus may be active on a krikey app account at any given time, unless otherwise stated in the promotion terms.
• Bonuses are non-transferable and may not be exchanged for cash except as permitted by the specific promotion terms.
• Creating multiple accounts to claim the same bonus more than once is considered bonus abuse and will result in account suspension.

Krikey App monitors bonus usage and reserves the right to void bonuses and associated winnings if it determines that a player has engaged in bonus abuse, exploited a technical error, or otherwise acted in bad faith in relation to a promotion.

06 Game Rules & Fairness

All games available on the krikey app Platform use certified random number generators (RNG) that have been independently audited. The published Return to Player (RTP) figures for each game are accurate and reflect the long-term statistical payout of that game under normal operating conditions.

Each game on krikey app has its own specific rules, which are accessible from the game information panel within the app. By playing any game on krikey app, you confirm that you have read and understood the rules for that game.

• Game outcomes on krikey app cannot be influenced by the platform, the player, or any third party.
• In the event of a technical malfunction during a game round, the round will be voided and any stake placed will be returned to your account.
• Krikey App's decision on any disputed game outcome is final.
• Krikey App reserves the right to remove any game from the Platform at any time without prior notice.

07 Prohibited Conduct

The following activities are strictly prohibited on the krikey app Platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

• Registering more than one account on krikey app.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to interact with the krikey app Platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting bugs, errors, or vulnerabilities in the krikey app Platform.
• Using the krikey app Platform for any form of money laundering or financial crime.
• Attempting to reverse-engineer, copy, or reproduce any part of the krikey app Platform.
• Harassing, threatening, or abusing krikey app staff or other players.

08 Account Suspension & Closure

Krikey App reserves the right to suspend, restrict, or permanently close any account at its sole discretion. Grounds for suspension or closure include, but are not limited to, breach of these Terms, suspected fraud, failure to complete identity verification, or inactivity.

• If your krikey app account is suspended due to a suspected breach of these Terms, you will be notified by email and given an opportunity to respond.
• If your account is closed due to a confirmed breach, any bonus funds will be forfeited. Real-money balances may be returned at krikey app's discretion after investigation.
• You may close your krikey app account at any time by contacting support. Any remaining real-money balance will be returned to your verified payment method.
• Accounts that have been inactive for 12 consecutive months may be subject to an inactivity fee of ৳50 per month, applied to the account balance.

09 Intellectual Property

All content on the krikey app Platform — including but not limited to the krikey app logo, game graphics, software, text, and design — is the intellectual property of Krikey App or its licensors. You may not copy, reproduce, distribute, or create derivative works from any krikey app content without prior written permission.

Your use of the krikey app Platform does not grant you any ownership rights over any content or software on the Platform. The krikey app name and logo are registered trademarks and may not be used without authorisation.

10 Privacy & Data

Krikey App collects and processes personal data in accordance with its Privacy Policy. By using the krikey app Platform, you consent to the collection and use of your data as described in that policy. The key points are:

• Krikey App collects only the data necessary to operate your account, process payments, and comply with legal obligations.
• Your personal data is never sold to third parties.
• Krikey App uses industry-standard encryption to protect your data in transit and at rest.
• You have the right to request access to, correction of, or deletion of your personal data at any time by contacting krikey app support.

11 Responsible Gaming

Krikey App is committed to providing a safe and responsible gaming environment. The Platform offers a range of tools to help players manage their gaming activity, all of which are accessible directly from the account settings menu:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your krikey app account.
• Session Reminders: Receive automatic notifications when you have been playing for a set period of time.
• Cooling-Off Periods: Temporarily suspend your krikey app account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude your account from the krikey app Platform. This action is immediate and cannot be reversed.

If you are concerned about your gaming habits or those of someone you know, krikey app encourages you to use these tools and to seek support from a qualified organisation. Krikey App's support team is trained to assist players who raise responsible gaming concerns.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Krikey App shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of winnings, loss of data, or interruption of service.

Krikey App does not guarantee that the Platform will be available at all times or that it will be free from errors or interruptions. Scheduled maintenance and unplanned outages may occur, and krikey app will make reasonable efforts to notify users in advance where possible.

• Krikey App is not responsible for any losses arising from your failure to comply with these Terms.
• Krikey App is not responsible for any losses arising from unauthorised access to your account where you have failed to keep your login credentials secure.
• In all cases, krikey app's total liability to you shall not exceed the amount of real-money funds held in your account at the time the claim arises.

13 Changes to These Terms

Krikey App reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, krikey app will notify registered users by email or via an in-app notification.

Your continued use of the krikey app Platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using krikey app and close your account.

14 Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes arising from your use of the krikey app Platform that cannot be resolved through krikey app's internal complaints process will be subject to the exclusive jurisdiction of the relevant courts.

Krikey App operates in compliance with all applicable regulations in the jurisdictions where it is licensed to offer gaming services. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the Krikey App support team. We aim to respond to all queries within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 via the krikey app mobile app and website.
• FAQ: Visit the FAQ page for answers to common questions.